Products provided by Sim Racing Machines (SRM) are manufactured and tested to the highest standards. As such, we are confident that product failure will usually be the result of wear and tear, changes in technology, device compatibility or third-party software updates.
Should you experience any issues with your product, please contact us immediately and we will do everything we can to help, regardless of the product’s age and whether you have purchased directly from SRM or not.
Warranties on our products are offered as shown below:
- Conversion kits and wheels – 6 months after the date of shipping
- Consumable items, including USB cables – 30 days (depending on use, these do wear out)
If your product is outside of the above warranties, please contact us. Sim Racing Machines reserve the right to offer warranties and returns in certain circumstances.
As Sim Racing Machines is based in the United Kingdom, please be aware that global warranty claims can be complicated. Please bear this in mind when purchasing a product.